GENERAL INFORMATION
COMPATIBILITY
ORDERING & PAYMENTS
SHIPPING
Warranty

FAQ

ANSWER TO YOUR QUESTIONS

GENERAL INFORMATION

What is the minimum range of the camera?

It varies from one camera model to another, but in general the shortest range is about 20 to 25 cm for all our cameras.

What is the general range of power consumption of LIPS cameras?

About 4.1W ~ 6W depending upon desired working range.

Is your camera FCC, RoHS and CE certified?

Yes, all approbation certificates are available upon request.

Are your middleware packages part of the SDK, and where can I find them?

The LIPS middleware is NOT part of the SDK, and they are separate, standalone offerings. Please contact us for more details.

Does your SDK include the source code?

No, source code is not included.

Can I have my product replaced with a new one

Please contact your sales for more details.

How do I fix an issue with my product?

Please contact us directly and our FAE team will follow up with the issue.

COMPATIBILITY

Why am I getting a blank screen in NiViewer?

There are several possible reasons for this problem. Please make sure the following setup: 1: Camera is connected to USB 3.0 port, preferably using an Y-cable to ensure sufficient power supply from a secondary USB port 2: USB cable is firmly plugged into ports on both ends 3: Proper RtsUvc USB 3.0 patch has been installed in the case of Windows 7.

Does your SDK support Aarch64 or armhf ?

Yes, our SDK supports Aarch64 and armhf, but would require OpenCL enabled graphic card.

Does your SDK support ARM based development platform?

Yes our SDK supports a number of selected ARM based platform. The support list is available upon request.

Does your SDK support Android 6.0 and 7.0?

The M5 camera supports both versions. The DL camera supports Android 6.0 but would require root user setting permission and the kernel needs to support UVC driver as well. Currently Android 7.0 is not supported for DL camera because of the security issue of this particular OS version.

Does your SDK supports multiple camera?

Currently multiple camera in one SDK instance is not supported. However since our SDK architecture is built based on UVC driver, supporting multiple camera is likely possible. Please contact us if you have such request.

What is the unambiguous range of the depth cameras?

Yes our SDK supports a number of selected ARM based platform. The support list is available upon request.

ORDERING & PAYMENTS

How can I order your products?

You can contact us directly for all of your ordering inquiries.

How can I get a quote for a camera?

Please contact us for our special quote.

How can I pay for my order?

You can pay through either bank wire transfer or PayPal.

How do I get an invoice?

We will send through email when the camera is shipped.

SHIPPING

What countries do you ship to?

We cooperate with FedEx and DHL, so the camera can be shipped to wherever the express can reach.

How do I track my order?

You will get the tracking number once the camera is shipped.

What is the estimated shipping time?

It depends on your location. We normally ship the camera 1 to 2 weeks after the payment is received. You will receive the tracking number once the camera is shipped.

Warranty

What is the warranty policy for your camera?

All cameras come with the standard one-year warranty for hardware.