M12 cable (for LIPSedge™ AE400/AE450 Ruggedized 3D Camera)

LIPS will only accept a returned hardware product purchased with a manufacturing defect. LIPS is only responsible for damages that were caused during the manufacturing process.

LIPS will process an RMA (Return Material Authorization) to return the defective items, and provide you with a replacement if it is within the 12-month warranty period.

LIPS warranties the hardware for 12 months from date of shipment. If the hardware product becomes defective outside of the warranty period, an RMA will not be issued. This warranty and return policy only applies to hardware products sold on LIPS eStore.

To determine warranty status, we will send you a form and require the following information be provided: failure description, serial/part number, and date code (if applicable). 

Please return all damaged hardware product items within 14 days with a recommended tracking #. Unfortunately we cannot refund shipping and handling fees and customer is responsible for re-shipping fees.

Please note, customer orders and all sale items (including hardware products and software license merchandise) are final and non-refundable. 

Require 14 working days for shipping delivery after payment has been received